Welcome to Etab Alzadjali. We strive to ensure customer satisfaction with every purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Ready-Made Products

We accept returns or exchanges for ready-made abayas and female clothing under the following conditions:

  • The request is made within 7 days from the delivery date
  • The item is unused, unworn, and in its original condition
  • All original tags, packaging, and accessories are included
  • The item is not damaged, stained, washed, or altered

Once the returned item is inspected and approved, the refund or exchange process will begin.

2. Customized & Tailor-Made Products

Due to the nature of customized and tailor-made abayas and clothing:

  • Customized items are non-refundable and non-exchangeable
  • Orders cannot be canceled once production or tailoring has started
  • Customers are responsible for providing accurate measurements and customization details

However, returns or corrections may be accepted if:

  • The product has a manufacturing defect
  • The delivered product differs significantly from the confirmed order details
  • There is an error caused by our team

3. Refund Process

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider policies
  • Bank processing times
  • Technical or administrative procedures

Shipping fees and delivery charges are generally non-refundable unless the return is due to our error.

4. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement item is unavailable, customers may choose:

  • Another available product
  • Store credit
  • Refund approval (if applicable)

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photos of the item
  • Description of the issue

We will review the case and provide an appropriate solution as quickly as possible.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or tailor-made products
  • Products damaged due to misuse
  • Washed or altered items
  • Items returned without original packaging or tags
  • Clearance or sale items (unless defective)

7. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

  • Incorrect item sent
  • Manufacturing defect
  • Damage caused during delivery

We recommend using a trackable shipping service for returns.

8. Contact Us

For refund or return requests, please contact us: