Welcome to Etab Alzadjali. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment information
  • Order details and customization requests
  • Communication records with customer support

We may also collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate regarding your purchases or inquiries
  • Improve our website and services
  • Send promotional offers or updates (only when permitted)
  • Prevent fraud and enhance website security

3. Customized Orders

For customized abayas and tailored clothing, we may store measurements, design preferences, and customization details to fulfill your order and provide future support if needed.

4. Payment Security

We do not store full payment card details on our servers. Payments are processed through secure third-party payment providers that use industry-standard security measures.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information only with:

  • Shipping and delivery companies
  • Payment service providers
  • Technical or hosting service providers
  • Authorities when required by law

All third parties are expected to protect your information appropriately.

6. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic and performance

You may disable cookies through your browser settings, though some website features may not function properly.

7. Data Retention

We retain customer information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Comply with legal and accounting obligations

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information where legally permitted
  • Withdraw consent for marketing communications

To make such requests, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective once published on the website.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us: