Welcome to Etab Alzadjali. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

This website is operated by Etab Alzadjali, located in Al Hail South, Muscat, Sultanate of Oman.

For inquiries or support, please contact us:

2. Products & Services

We specialize in:

  • Ready-made abayas and female clothing
  • Customized and tailor-made abayas
  • Fashion accessories and related items

Please note that customized products are made according to customer specifications and may vary slightly from displayed images.

3. Orders

By placing an order through our website, you confirm that:

  • The information provided is accurate and complete
  • You are authorized to use the selected payment method
  • You agree to these Terms & Conditions

We reserve the right to refuse or cancel any order at our discretion.

4. Custom Orders

For customized abayas and tailored clothing:

  • Customers are responsible for providing accurate measurements and customization details
  • Once production has started, modifications or cancellations may not be possible
  • Slight variations in color, embroidery, fabric texture, or sizing may occur due to handmade and tailoring processes

Customized products are non-refundable unless there is a manufacturing defect.

5. Pricing & Payments

All prices displayed on the website are in Omani Rial (OMR) unless otherwise stated.

We reserve the right to:

  • Update prices without prior notice
  • Correct pricing errors
  • Cancel orders affected by incorrect pricing

Payment must be completed before order processing and shipping.

6. Shipping & Delivery

Delivery times may vary depending on:

  • Product availability
  • Customization requirements
  • Delivery location

While we strive to deliver orders on time, delays caused by courier services, customs, or unforeseen circumstances are beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns & Exchanges

Ready-Made Products

Returns or exchanges may be accepted within a specified period if:

  • The item is unused and in original condition
  • Original tags and packaging are intact

Customized Products

Customized or tailored items cannot be returned or exchanged unless the item has a manufacturing defect or incorrect customization caused by us.

For return requests, please contact us at info@etabalzadjali.com.

8. Intellectual Property

All website content including images, logos, designs, text, and product designs are the property of Etab Alzadjali and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages
  • Delays caused by third-party shipping providers
  • Minor differences in color or appearance due to screen displays
  • Incorrect measurements submitted by customers

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy

Customer information is handled confidentially and used only for order processing, customer service, and improving our services.

We do not sell or share customer information with unauthorized third parties.

11. Governing Law

These Terms & Conditions are governed by the laws of the Sultanate of Oman.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Oman.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: